This position takes care of implementation of audits and compliance. End to end operations management through Disbursal Payout , Client Refunds, Bank Reconciliation, Publishing MIS & other activities. Customer Service also forms an integral part of the role.
1. Recruitment of agents and developing business through team of agents.
2. Hiring and managing agents in terms of activization to meet goal sheet targets, while keeping track of claims ratio.
3. Managing existing relationships with agents and ensuring a high performing team of productive agents through proactive servicing and information-sharing.
This position is responsible for generating sales volumes by managing sales team for direct channel. Ensuring targets are met and profitability is maintained while ensuring process and statutory compliance. Monitors market intelligence and developments by conducting field visits and meeting clients and channel owners.
1. Initiating and building relationships to source business
2. Ensuring activization of partners and clients
3. Develop business to meet targets
4. Providing proper servicing in terms of policy delivery, claims settlement and any other queries/complaints/requests
RHDFC Branch Credit Manager
Executive - Online Sales
Ensure high level of customer service in the organization. Manage customer retention and ensure successful closure of customer complaints & queries with in TAT.
Respnsible to Sales of Travel Insurance